Rustic Blacksmith Co.

1. Made-to-Order Products
All items are handcrafted and made-to-order. Each piece is unique, reflecting the rustic craftsmanship of our blacksmithing process. Because of this, variations in colour, texture, and finish are part of the beauty of the final product.

2. No Cancellations
Due to the bespoke nature of our work, cancellations are not accepted once an order is placed. We start work on your custom creation immediately to ensure timely delivery.

3. Refunds & Exchanges
We do not accept refunds or exchanges unless the item is faulty or damaged upon arrival. If there is an issue with your order, please contact us within 7 days of receiving the item, and we will work with you to find a solution.

4. Shipping & Delivery
Each item is made-to-order. We will keep you updated on the progress of your item and provide tracking information once it has shipped. We are not responsible for delays caused by shipping carriers or customs for international orders.

5. Custom Orders
We love working on custom designs! If you have a specific vision in mind, feel free to contact us, and we will collaborate to bring your idea to life. Please note that custom orders may take longer to produce.

6. Damaged or Faulty Items
In the unlikely event that your item arrives damaged or defective, please contact us immediately with photos of the issue.

7. Contact Us
If you have any questions or concerns regarding your order, feel free to reach out to us at forged@rusticblacksmithco.com. We aim to respond within 48 hours.